FAQ'S
Q: What services are included in management fee?
A: We currently offer two different management services ranging from Full Service to Tenant Finder Only. Please visit our Services page or contact us for further details.
Q: Can you e-mail me a proposal?
A: Yes, happy to do so. Please fill out our Request Proposal form and we will get back to you as soon as possible.
Q: What about pets on the property?
A: Comfort/Service & Emotional Support Animals are required to be welcomed by the State of California law with proper verifiable documentation. For non-service animals this will be at the discretion of the owner. An additional pet deposit, and pet rent may be applied.
Q: What is your policy for late rent payments?
A: Rent is typically due on the 1st of the month and is considered late on the 5th. The late fee penalty for paying late is outlined in the Terms and Conditions of the Lease Agreement.
Q: Are there any additional fees or charges not included in your management fee that i should be aware of?
A: There are no additional fees. Photos, sign and lockbox are all included in the monthly management fee. The policy is to not charge anything until a lease has been signed and the property is rented. You will not be charged during any of the vacancy periods. Visit our Services section for more information.
Q: What is your process for finding and qualifying tenants?
A: The application process is very thorough in vetting a qualified tenant. It runs a criminal background, credit, income, rental verification/history and eviction check on each applicant.
Q: How is my owner payment handled every month?
A: Once the tenant pays rent, it is then processed by the accounting department. Once the payment clears the bank, your owner payment will be paid to you by the 15th of each month. You will also get an email to notify you of the ACH deposit. You will also receive a monthly accounting statement for your records.
Q: What bills are owners typically responsible for?
A: Owners are normally responsible to pay for HOA dues, mortgages, property taxes and sewer. Owners sometimes offer to pay for landscaping services as well. What the owner and tenant pay for is usually always negotiable. Owners can also choose to have the management company pay any of these bills on your behalf by having these bills sent directly to our office to be paid through the property from the monthly rent proceeds.
Q: How do you handle Tenant requests and/or complaints?
A: Each tenant will have their own Tenant Portal where they can pay rent, submit maintenance requests and submit any notes including complaints that need to be resolved.
Q: What is your showing process?
A: Once the property is listed for rent and inquiries start coming in, a showing appointment will be scheduled. The property will be shown by someone from the team or by another licensed agent. We never allow any prospects to view the property without being accompanied.
Q: What bills are tenants typically responsible for?
A: Tenants are normally responsible for water, electricity, gas and/or propane, garbage and any cable, internet services of their choice. What the tenant pays for is usually negotiable depending on lease terms.